9phl Terms & Conditions

These Terms and Conditions (the "Agreement") constitute a legally binding contract between you ("Player," "User," "you") and 9phl (the "Company," "we," "us," "our"), the operator of the online gaming platform accessible at https://9phl.club (the "Platform"). This Agreement governs all access to and use of the 9phl Platform, including all gaming products, promotional offers, payment services, and customer support services made available by the Company.

By completing the account registration process at 9phl, clicking any acceptance button during onboarding, depositing funds, or otherwise using any feature of the Platform, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety, together with the 9phl Privacy Policy and any game-specific or promotion-specific terms that may apply to particular products or offers on the Platform.

To register and use a 9phl account, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter while your account remains active:

• You must be at least 21 years of age. This age requirement is mandatory under PAGCOR regulations and is strictly enforced. The Company reserves the right to request proof of age at any time.
• You must be physically located within the Philippines at the time of accessing and using the Platform. 9phl operates under a PAGCOR license that authorizes service provision within Philippine jurisdiction only.
• You must be acting on your own behalf and not as an agent, representative, or nominee of any third party.
• You must not be a current employee, director, officer, contractor, or immediate family member of an employee of 9phl or any of its affiliated companies, game providers, or technology partners.
• You must not have previously had a 9phl account suspended or permanently closed for breach of these Terms.
• You must have the legal capacity under Philippine law to enter into binding agreements. Persons who have been declared legally incompetent or who are under legal guardianship are not eligible to register.
• Real-money gambling must not be prohibited by any applicable law in your specific location within the Philippines.

The Company may request documentary proof to verify any eligibility criterion at any time. Failure to satisfy an eligibility requirement, or providing false information in connection with your eligibility, constitutes a material breach of this Agreement and entitles the Company to suspend or permanently close your account.

Each individual is permitted to hold only one registered account on the 9phl Platform. The creation of multiple accounts by a single individual — whether under the same identity or different identities — is strictly prohibited and constitutes a serious breach of this Agreement.

When registering, you agree to provide accurate, complete, and current information including your legal name, date of birth, Philippine mobile number, and any other information requested during the registration process. You are responsible for maintaining the accuracy of your account information at all times and must promptly notify 9phl of any changes.

• Account credentials (username and password) are personal and must not be shared with any third party under any circumstances.
• You are solely responsible for all activity conducted through your 9phl account, whether or not you authorized it.
• You must notify 9phl's customer support immediately if you suspect your account credentials have been compromised.
• 9phl will never ask for your password via live chat, email, or any other communication channel. Any request for your password should be treated as fraudulent and reported immediately.

In compliance with PAGCOR licensing requirements and applicable Philippine anti-money laundering regulations, 9phl is required to verify the identity of all account holders before processing withdrawal requests and, in certain circumstances, before allowing continued access to the Platform.

The Know Your Customer (KYC) verification process at 9phl requires you to submit:

• A clear photograph of a valid Philippine government-issued photo ID (options include: Philippine Passport, UMID, Postal ID, Driver's License, SSS ID, PhilHealth ID, or Voter's ID).
• A recent selfie photograph for facial comparison with the submitted ID.
• In certain cases, proof of address (e.g., utility bill or bank statement issued within the past three months showing your name and Philippine address).
• For withdrawals above certain thresholds, additional source-of-funds documentation may be required in accordance with AMLA compliance procedures.

The Company reserves the right to suspend withdrawals and restrict account access during pending KYC verification. 9phl will use reasonable efforts to complete standard KYC reviews within 24 to 48 business hours of receiving complete documentation. Documents submitted for KYC purposes are handled in accordance with the 9phl Privacy Policy.

9phl accepts deposits from Philippine players via the following approved payment methods: GCash, Maya, GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. Deposits are credited to your 9phl account in Philippine Pesos (PHP). The minimum deposit amount is ₱100. 9phl does not currently accept cryptocurrency deposits.

• The payment method used to deposit must be registered in your name and verified to belong to you. Third-party deposits are not permitted.
• 9phl does not charge fees on standard deposits; however, your payment provider may apply its own transaction fees for which 9phl bears no responsibility.
• Deposits made in error or exceeding your intended amount may be subject to the standard withdrawal process and timeline before refund.
• 9phl reserves the right to request documentation confirming the ownership and legitimacy of any payment method used on the Platform.

Verified 9phl account holders may request withdrawal of their available balance (excluding bonus funds subject to unmet wagering requirements) at any time. Withdrawals are processed exclusively to payment methods registered in your name that have been successfully used for a prior deposit, or to a payment account verified to belong to you during the KYC process.

• The minimum withdrawal amount is ₱200. Withdrawal requests below this threshold will not be processed.
• Standard withdrawal requests via GCash and Maya are processed automatically by 9phl's payment system and typically credited to your e-wallet within minutes, subject to payment network availability.
• Bank transfers (BPI, BDO, Metrobank) may take 1 to 3 business days depending on the receiving institution's processing schedule.
• Larger withdrawal amounts (thresholds communicated within the Platform) may be subject to manual review before processing, in accordance with PAGCOR and AMLA compliance requirements.
• Withdrawal to a payment method different from the one used for deposit may require additional verification and is at the sole discretion of 9phl.
• 9phl reserves the right to withhold or delay any withdrawal that is the subject of an ongoing fraud investigation, KYC review, or dispute resolution process.

9phl offers various promotional bonuses to registered players including welcome deposit matches, reload bonuses, free spins, cashback offers, and referral bonuses. All promotional offers are subject to the specific terms and wagering requirements stated in the individual promotion description, in addition to the general principles set out in this section.

• Unless expressly stated otherwise, all bonuses at 9phl are subject to wagering requirements that must be fulfilled before any bonus-derived winnings can be withdrawn.
• Bonus funds and bonus-derived winnings are not available for withdrawal until the applicable wagering requirement has been met in full.
• A player may not hold more than one active bonus at any time unless the specific promotion terms expressly permit this.
• 9phl reserves the right to modify, cancel, or withdraw any promotional offer at any time. Players who have already accepted a bonus before modification will generally be permitted to complete existing wagering requirements under the original terms.
• Bonus abuse — including but not limited to creating multiple accounts to claim sign-up offers, exploiting technical errors, or coordinating with other players in patterns that constitute systematic bonus extraction — will result in forfeiture of all bonuses and associated winnings and may result in permanent account closure.
• 9phl reserves the right to exclude specific players from promotional offers at its sole discretion, including players who have activated responsible gaming restrictions.

You agree to use the 9phl Platform exclusively for lawful personal entertainment purposes in accordance with these Terms. The following conduct is expressly prohibited and constitutes a material breach of this Agreement:

• Using automated software, bots, scripts, or any artificial intelligence tool to play, bet, or otherwise interact with any game or feature on the Platform.
• Exploiting software bugs, glitches, or errors in any game or payment system for financial gain. Any winnings obtained through a demonstrable software error are void and subject to forfeiture.
• Using the Platform for money laundering, terrorist financing, or any other purpose that violates Philippine law including the Anti-Money Laundering Act (AMLA) and its amendments.
• Depositing funds derived from illegal activity.
• Engaging in collusion with other players or with any 9phl dealer, agent, or employee.
• Attempting to manipulate sports betting markets or any live game outcome through any means.
• Accessing the Platform from a jurisdiction where online gaming is prohibited under local law, using VPN, proxy, or other obfuscation tools to misrepresent your location.
• Selling, transferring, or assigning your 9phl account or account credits to any third party.
• Engaging in any conduct on the Platform's communication features that is abusive, harassing, threatening, or offensive to other users or 9phl staff.

All games available on the 9phl Platform are governed by the rules set by the respective game providers. These rules are accessible within each game interface. By choosing to play any game, you confirm that you have read and understood the applicable game rules.

9phl's slot games use certified Random Number Generator (RNG) technology independently tested by accredited third-party laboratories. The published Return to Player (RTP) percentages reflect independently verified theoretical payout rates over a statistically significant number of game rounds. Individual session results may vary materially from the published RTP due to the inherent variance in gambling outcomes.

• In the event of a dispute regarding a game result, the game server records maintained by the relevant game provider shall be the authoritative record of what occurred.
• If a technical malfunction occurs during a game round — including but not limited to network disconnections, software errors, or server downtime — the round may be declared void at the Company's discretion and any bet placed in that round refunded.
• 9phl reserves the right to void any bet or game result that is the product of a technical error, regardless of whether the error appeared to favor the player or the house.
• For live dealer games, the decision of the live dealer and the physical outcome on the table (cards dealt, ball position, etc.) shall be final and binding, subject only to any demonstrable technical recording error.

9phl is committed to providing a gaming environment that is safe, controlled, and conducive to responsible play. 9phl takes its obligations under PAGCOR's responsible gaming framework seriously and makes the following tools available to all account holders:

• Deposit Limits: Set daily, weekly, or monthly maximums on funds you can deposit into your 9phl account. Once set, limits can only be increased after a 24-hour cooling-off period.
• Loss Limits: Cap the amount you are willing to lose in a defined period. When the limit is reached, further play requiring real-money bets is restricted until the reset window passes.
• Session Time Reminders: Receive periodic notifications of how long you have been playing in a single session.
• Reality Checks: Configurable pop-up reminders showing your net gaming activity over a selected time period.
• Cooling-Off Period: Take a temporary break from the Platform for a period of your choosing (24 hours to 6 weeks). During a cooling-off period, you cannot access any gaming features, though withdrawal of existing balances remains possible.
• Self-Exclusion: Request a long-term or permanent exclusion from the 9phl Platform. Self-exclusion is applied immediately and irreversibly for the chosen duration. No marketing communications will be sent during a self-exclusion period.

To activate any responsible gaming tool, navigate to the Responsible Gaming section in your account settings or contact 9phl's 24/7 customer support. The Company also reserves the right to impose responsible gaming restrictions on any account where it has concern about a player's gaming behavior, without requiring a formal player request.

9phl reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to satisfy or maintain eligibility requirements, including age and location requirements.
• Suspected fraud, money laundering, collusion, or other criminal activity.
• Providing false, misleading, or unverifiable information during registration or KYC.
• Receipt of a request or directive from PAGCOR, a law enforcement authority, or any competent regulatory body.
• Account inactivity exceeding 12 consecutive months (dormant account policy applies — see Platform notifications for applicable dormancy fees).

Upon account closure for breach of these Terms, the Company reserves the right to forfeit any bonus balances and, in cases of confirmed fraud or criminal activity, any and all account balances pending investigation and potential legal proceedings. Balances in accounts closed for non-breach reasons (e.g., voluntary closure by the player) will be returned to the player via the verified payment method on the account following completion of any pending KYC review.

You may request voluntary account closure at any time by contacting 9phl's customer support. Pending withdrawal requests will be processed in accordance with the standard withdrawal timeline before the account is formally closed.

All content on the 9phl Platform — including but not limited to the website design, layout, graphics, logos, game interfaces, software, text, and audiovisual elements — is the property of 9phl or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This license does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the Platform without express prior written consent from 9phl.

To the maximum extent permitted by applicable Philippine law, 9phl's total liability to you for any claim arising from or related to your use of the Platform — whether in contract, tort, statute, or otherwise — shall not exceed the amount of deposits made by you to your 9phl account in the 30 calendar days preceding the event giving rise to the claim.

9phl shall not be liable for: (a) any loss of profit, revenue, opportunity, or data; (b) any indirect, incidental, consequential, special, or punitive damages; (c) any damages arising from your reliance on information obtained through the Platform; (d) losses arising from circumstances beyond 9phl's reasonable control including network outages, system failures, telecommunications disruptions, power failures, or acts of government; or (e) the conduct, content, or availability of any third-party game provider or payment processing partner.

9phl collects, processes, and stores your personal information in accordance with the 9phl Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains what personal data 9phl collects, how it is used, the legal bases for processing, your rights as a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), and how to exercise those rights.

By accepting these Terms, you also consent to the data processing activities described in the Privacy Policy as they are necessary for the performance of this Agreement and compliance with 9phl's PAGCOR licensing obligations, including KYC and AMLA compliance reporting requirements.

9phl reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, 9phl will use reasonable efforts to notify active account holders via email or in-Platform notification at least 7 calendar days before the amended Terms take effect, except where changes are required immediately by applicable law, regulatory directive, or PAGCOR instruction.

The date of the most recent revision will always be displayed at the top of this document. It is your responsibility to review these Terms periodically. Continued use of the 9phl Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must stop using the Platform and may request account closure in accordance with Section 11.

These Terms and Conditions are governed by and shall be construed exclusively in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms, or to your use of the 9phl Platform, shall be submitted to the exclusive jurisdiction of the competent courts located in Metro Manila, Philippines.

Nothing in this Section shall limit 9phl's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent unauthorized use of the Platform or enforce its intellectual property rights. 9phl's operation is subject to oversight by PAGCOR, and players may also direct complaints to PAGCOR in accordance with its published complaints handling procedures.

If you have questions about these Terms and Conditions, or wish to submit a formal complaint regarding any aspect of your 9phl experience, please contact us using the details below. 9phl is committed to responding to all formal complaints within 5 business days and to resolving disputes fairly in accordance with our PAGCOR-compliant complaints handling process.

• Live Chat: Available 24/7 through the 9phl Platform — the fastest way to reach our support team for general account and gaming queries.
• Email Support: [email protected] — for formal complaints and matters requiring written records. Include your account username, the nature of your issue, and any relevant transaction references.
• Platform: https://9phl.club — all formal notices to 9phl under this Agreement should be delivered electronically via the support email above.